Welcome to Introminia, a UK holiday specialist service. These Terms of Service ("Terms") govern your use of our website, located at introminia.com ("Website"), and the services we offer ("Services"). By accessing our Website or using our Services, you agree to these Terms. If you do not agree with these Terms, please do not use our Website or Services.
Introminia is a trading name of Introminia Travel Ltd, a company registered in England and Wales with company number 12345678 and registered office at 45 Kensington High Street, London, W8 5ED, United Kingdom.
These Terms constitute a legal agreement between you and Introminia. Please read them carefully.
In these Terms, the following definitions apply:
We grant you a limited, non-exclusive, revocable license to access and use our Website for personal, non-commercial purposes. This license does not include the right to:
This license shall automatically terminate if you violate any of these restrictions and may be terminated by us at any time.
You agree to use our Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our Website.
Some areas of our Website may require you to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
When you make a booking through our Website or directly with our team, you offer to buy the Travel Services you have selected based on these Terms and any specific conditions displayed to you during the booking process. A booking is not confirmed until we send you a written confirmation and a booking reference number.
You agree to pay the total amount specified for your booking. We accept payment by credit card, debit card, and bank transfer. By providing payment card information, you represent that you are authorized to use the card and authorize us to charge the full amount of your booking to the card.
For some bookings, you may be required to pay a deposit at the time of booking, with the balance due before your travel date as specified in your booking confirmation. Failure to pay the balance by the due date may result in cancellation of your booking and loss of your deposit.
All prices displayed on our Website are in British Pounds (GBP) and include VAT unless otherwise stated. While we make every effort to ensure the accuracy of information and prices on our Website, errors may occasionally occur. If we discover an error in the price of Travel Services you have booked, we will inform you as soon as possible and give you the option of confirming your booking at the correct price or canceling it. If we are unable to contact you, we will treat the booking as canceled.
If you have any special requests (such as dietary requirements or room preferences), please let us know at the time of booking. We will pass on your requests to the relevant suppliers but cannot guarantee that they will be met.
If you wish to cancel your booking, you must notify us in writing as soon as possible. The following cancellation charges will apply:
These cancellation charges are subject to the specific terms of individual suppliers, which may vary and will be communicated to you at the time of booking.
We reserve the right to cancel your booking in the event of unavoidable and extraordinary circumstances, supplier failure, or if minimum numbers for a tour or activity are not met. In such cases, we will offer you a full refund of all monies paid, but we will not be liable for any additional compensation.
If you wish to make changes to your booking, please contact us as soon as possible. While we will make reasonable efforts to accommodate your changes, we cannot guarantee that changes will be possible. If changes are made, an administration fee of £50 per booking may apply, in addition to any charges imposed by our suppliers.
You are responsible for ensuring you have valid travel documentation, including passports, visas, and health certificates, as required for your journey. We cannot accept responsibility if you are refused entry to any country due to failure to carry the correct documentation.
You must ensure that you are aware of any health requirements for your travel destinations and that you carry all necessary vaccination certificates. We recommend that you consult with your doctor or a travel health specialist for advice on health requirements for your specific journey.
We strongly recommend that you purchase comprehensive travel insurance to cover your holiday, including coverage for cancellation, medical expenses, and personal belongings. It is your responsibility to ensure that the insurance you purchase is adequate for your needs.
We will arrange for the provision of the Travel Services you book with reasonable skill and care. We accept responsibility for any damage caused by our negligence or that of our employees or agents, acting in the course of their employment.
Our liability to you will not exceed the total cost of your booking. We do not accept responsibility for any failure in the performance of Travel Services where:
Our liability is limited in accordance with relevant international conventions, including the Warsaw Convention (international travel by air), the Athens Convention (travel by sea), the Berne Convention (travel by rail), and the Paris Convention (provision of accommodation).
Many of the Travel Services we offer are provided by independent suppliers. These suppliers provide services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you. We will provide you with copies of the relevant terms and conditions on request.
All content on our Website, including text, graphics, logos, images, and software, is the property of Introminia or our content suppliers and is protected by copyright and intellectual property laws. You may view, download, and print content from our Website for your personal, non-commercial use only. No part of our Website may be reproduced, stored, or transmitted without our prior written permission.
We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws. For information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.
If you have a problem during your holiday, please inform the relevant supplier (e.g., hotel, tour operator) immediately. If the problem cannot be resolved locally, please contact us as soon as possible so that we can attempt to resolve the matter. If you remain dissatisfied, you must write to us within 28 days of your return, providing your booking reference and all relevant information. We will acknowledge your complaint within 14 days and provide a full response within 28 days.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.
These Terms, together with our Privacy Policy and any booking confirmation, constitute the entire agreement between you and us relating to your use of our Website and Services, and supersede any prior agreements or understandings.
We reserve the right to amend these Terms at any time. Any changes will be posted on our Website. Your continued use of our Website or Services after any changes indicates your acceptance of the amended Terms.
We will not be liable for any failure or delay in performing our obligations under these Terms that is due to causes beyond our reasonable control, including natural disasters, acts of terrorism, war, civil unrest, government actions, or technological failures.
If you have any questions about these Terms, please contact us at:
Introminia Travel Ltd
45 Kensington High Street
London, W8 5ED
United Kingdom
Email: [email protected]
Phone: +44 (0)20 7123 4567
Last Updated: 1 August 2023