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For optimal availability and choice, we recommend booking 3-6 months in advance, especially for peak summer season (June-August) and popular events like Edinburgh Festival. However, we also specialize in arranging exceptional last-minute trips when possible.

While our primary focus is on creating exceptional experiences within the UK, we can advise on flight options and coordinate your itinerary with your flight schedule. We're happy to recommend trusted flight booking resources or partners if needed.

We accept all major credit cards, bank transfers, and secure online payments. Typically, we require a deposit to confirm bookings (usually 25% of the total trip cost), with the balance due 60 days before your travel date. For certain premium services or peak season bookings, different payment terms may apply.

While we don't sell insurance directly, we strongly recommend comprehensive travel insurance for all our clients. We can suggest appropriate insurance providers based on your nationality, trip elements, and specific requirements. Having adequate coverage for cancellations, medical emergencies, and luggage is essential for worry-free travel.

Absolutely. We pride ourselves on creating inclusive holiday experiences. Please inform us about any dietary restrictions, mobility issues, or other special requirements during the planning stage, and we'll ensure appropriate accommodations, restaurant selections, and transportation options throughout your journey.

We understand that circumstances change. Our flexible adjustment policy allows for itinerary modifications when possible, although changes made close to travel dates may incur supplier fees. For cancellations, our terms vary based on timing and services booked. We provide detailed cancellation policies with your booking confirmation, and our team will always work to minimize any penalties.